Faq

Ordering & Payment

How can I place an order?
Simply browse our collection of Tops, Pants, and Skirts, select your desired items, choose the size and color, and add them to your cart. Proceed to checkout to complete your purchase using our secure payment system.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options available at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over a certain amount—details are shown during checkout.

How long will it take to receive my order?
Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days. Delivery times may vary depending on your location and customs processing.

Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping times and costs will be displayed at checkout. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with all tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.

How do I exchange an item?
For exchanges, please contact us at [email protected]. We will guide you through the process. Exchanges are subject to availability and may be subject to additional shipping fees.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. In such cases, we will provide a prepaid return label.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Please refer to the measurements and fit notes to choose the best size for you. If you need further assistance, email us at [email protected].

Are the colors in the photos accurate?
We strive to display product colors as accurately as possible. However, colors may vary slightly depending on your screen settings.

What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page (if available). We do not offer backorders at this time.

Customer Support

How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24–48 hours on business days.

Do you have a physical store?
EderIzar is an online-only store. We do not have a physical retail location.